Lucy and Kylie, you both have gone above and beyond for me on many occasions and you ladies have put up with my whinges with pure professionalism every single time. I will miss you both as you ladies have made living at The Lakes all that much better and I will forever be grateful to you both.
Brian has been a fabulous support in assisting in managing our Body Corporate. We were a small Body Corporate of only 4 members that set up the fund, and with myself as a first-time chairperson, he was invaluable in guiding me through my responsibilities and requirements. I would recommend TCM Strata to any landlords and owner occupiers.
As the appointed Committee Liaison for our 31 Lot Scheme, I have sought guidance and assistance from our Portfolio Manager, Kylie Bean when having to deal with an array of contentious & complex issues that have arisen due to disagreements between committee members and owners in respect of compliance & maintenance, financial expenditure, in addition to Rental Agents in respect of problematic residential tenancies and the application of applicable legislation.
It was imperative that these issues were dealt with both professionally and diplomatically in order to promote a harmonious community. Kylie Bean has been an impartial voice of reason and has always provided sound and sensible advice. Kylie has done an outstanding job managing what has sometimes been extraordinary and time consuming situations requiring great attention to detail and we are extremely grateful for that.
Kylie has an extensive knowledge of body corporate legislation and I have found her advice to be consistently helpful and accurate. I have even on occasion sought legal advice from a solicitor specialising in body corporate law, whom reaffirmed the advice Kylie had given.
Kylie is respectful when dealing with Committee Members, Owners, Managing Rental Agents and other stakeholders, even when disagreements occur between those parties and tensions escalate, Kylie remains supportive and makes herself available to help address any problem large or small with a sincere intention to resolve the issues.
I have no hesitation whatsoever in providing a well deserved testimonial in recognition and praise of this certified strata manager and her support team at TCM Strata.
We have had the pleasure of working with Lucy at TCM Strata for just over 12 months. We are new to the industry and Lucy has been a key person we have had to rely on in understanding and managing a community titled scheme. Lucy has a wealth of knowledge and is always happy to assist promptly, no matter how big or small the issue. She is very easy to deal with, she is extremely friendly and approachable and remains professional at all times. We look forward to continuing to work with Lucy into the future.
As Chairman of Paringa Body Corporate I have dealt with TCM Strata for many years and have found them to be very professional and knowledgeable in my dealings with them over this lengthy period of time. Michelle Henning is our personal Body Corporate Manager, and I have always found her to be helpful and courteous with nothing being too much trouble for her at all times. It is a real pleasure to deal with Michelle as she attends to any questions promptly and has a full understanding of anything that may arise and is able to give advice in a timely manner.
I have worked with TCM Strata on Body Corporate Committees for several years, mainly with Peta Balmer. Peta is very professional in her dealings with Body Corporate Committees and Committee members, is always abreast of current legislation, and is ever ready to respond quickly to members queries.
TCM Strata have operated as managers of my complex for the last few years. I am happy to say that our Body Corporate Manager, Kylie Bean has supported the committee for all of the essential decisions we've had to make and has regularly inspected the Lakes to assist committee members who are not resident occupiers or living in the same location. I thank you for your services and gracious contributions as our manager.
As chairperson of Esplanade Retail, I have great admiration for Peta Balmer and the TCM team. Our scheme has been well satisfied with regards to all aspects including advice, committee meetings and accounts. We as a committee have no hesitation in recommending Peta and TCM Strata.
I can recommend Brian Uy as a Body Corporate Manager. He is the best we have had in my 10 years as a Chairperson for our committee. He is willing to visit our complex and is happy to meet at short notice. His phone is answered promptly and he has a friendly and helpful demeanour.
Kamerunga Villas has been dealing with TCM Strata for several years now and we have found that the level of service compared to other Body Corporate companies is outstanding. Peta Balmer goes above and beyond with her level of service to us as a Committee. I would highly recommend their services above all others.
Samantha Remmington has always been extremely helpful, friendly and knowledgeable. She is easy to deal with, always stays calm and always has time for us. We value her support very much in our busy world.
I have been involved with TCM Strata for 16 years, currently holding the
positions of Secretary/Treasurer for Nirvana CTS 971, in Port Douglas.
Samantha Remmington has a great understanding of her position and excellent communication skills. I have witnessed first hand Sam’s excellent people skills and the way in which she can calm a potentially volatile setting and turn it around to become a positive and pleasant experience for all. Sam’s ability to liaise with property owners in a respectful, patient and an extremely knowledgeable manner results in owners' complete confidence in Sam and the Body Corporate processes, in turn Body Corporate meetings run so much smoother than may have been expected. A truly exceptional talent and a remarkable achievement. No question is ever too foolish or difficult, nor does it faze her how many times a question is repeated, Sam’s patience never wavers, and each question is correctly answered and explained in detail until property owners understand and are satisfied. This is Sam “going the extra mile”. Nothing is too much bother. Due to my confidence in Sam's abilities, I have been happy to recommend Sam and TCM Strata to other schemes in the Far North who may be looking to make a change in management. Sam's knowledge is outstanding, especially for one so young, along with her professionalism and positive and friendly attitude, Sam is indeed a very impressive Body Corporate Portfolio Manager and a very competent employee. It is always a pleasure to do business with her.
I highly recommend Samantha Remmington as a Body Corporate Manager.
As chair of the Committee for Tranquility, an apartment complex in Palm Cove, she is doing an excellent job in this position and is surely an asset to the organisation TCM Strata whom employs her. She excels in both her verbal & written communication skills, is extremely organised, can work independently and is able to effectively multitask to ensure all projects are completed in a timely manner. She is always willing to offer her assistance, very reliable, and serves our committee very well. I was not surprised to hear she was nominated for the SCA Young Strata Manager Award 2017, and though surely other nominees will be strong candidates too, she will be hard to beat!
As an owner in The Lakes and a committee member on the body corporate, I have known Lucy Ewens for many years now; together we have seen the “Resort” transform into more of a residential paradise. Lucy has always been a complete professional; a lady who always has the best interest of the owners at heart working tirelessly to ensure that we are all getting the best value for our dollar, a reliable contact that follows through on everything that she has promised and for me personally somebody that I can trust to answer my questions, address my concerns and make me feel that my voice matters. I for one am very grateful that she is our representative. All owners need a Lucy Ewens! TCM Strata in general have also shown themselves to be a profession organisation that represents their clients to a very high degree. I am constantly informed of all events that may affect me as an owner with regular correspondence via email and post. Thank you Lucy!
I have been an owner and committee member of Tinaroo Apartments in The Lakes Resort for over 15 years. In recent years we have had the services of Kylie Bean. Being an owner that lives interstate and not having the opportunity to visit my property much at all, I have had to rely heavily on good Body Corporate Managers to keep myself and the Committee abreast of issues in order to navigate our way through the many challenges we have faced. I am pleased to say Kylie and TCM Strata have been quite attentive and communicate very well with the Committee giving me personal confidence our interests are being looked after. I find Kylie totally professional and thorough and would not hesitate recommending her and the TCM Strata team to any Body Corporate or property owner looking for quality managers.
I am the current Chairperson of a Body Corporate Committee for a large residential complex in Cairns and have held various committee roles for this complex since 2011. Peta Balmer of TCM Strata has managed the Body Corporate function on behalf of our committee throughout this period. Since January 2015 my wife and I have been Onsite Managers for medium sized tourism accommodation complexes in the Cairns region, dealing with our own Committee and Body Corporate Secretariat. Having the experience of both sides of the Community Management & Management Rights arrangements we can confidently convey an appreciation of how competently, impartially and professionally Peta Balmer performs her role on behalf of the schemes that she manages.
Brian Uy has impressed me with his thoroughness and determination to get the job done and get it right. His handling of a difficult and potentially contentious drainage problem with neighbouring properties was exemplary. Every service he has provided through research, communication, and implementation has been of the same very high standard. I look forward to our association for many years to come.
The people at TCM Strata are incredibly helpful and go the extra yard. From a simple question easily answered to the completion of a complex body corporate project they are way ahead of the other Companies in the North.
Having been a committee member and treasurer for over 7 years, my regard for TCM Strata is very high. Their prompt and professional attention and advice to any issues can not be faulted. A great organisation to deal with!
Moving into an apartment after a lifetime of house ownership took some getting used to, but it has been helped enormously by our managers input and knowledge of the requirements. As a unit owner I am very happy with TCMStrata and our managers efforts.
TCMStrata have managed our scheme in Port Douglas for over 5 years and in that time we have received excellent service and sound commercial advice from our manager and commend her efforts.
Our Body Corporate has been associated with TCMStrata for many years. Our manager’s guidance and participation has always been constructive and we have always found them to be very professional.
Peta is at all times efficient and professional in her conduct and repeatedly demonstrates exceptional knowledge of the business including by-laws and legislation applicable to the field. It really is a very special service to make client feel, as Peta does, that you are her only one.