Contact Us

Business Hours: 8.30am – 5.00pm weekdays
Telephone: (07) 4031 7877
Facsimile: (07) 4031 5762
International: +61 7 4031 7877

Office Address

Level 3 / Cairns Central Plaza 

58-62 McLeod Street
(Cnr McLeod and Aplin Streets)
Cairns QLD 4870

Postal Address

PO Box 5332
CAIRNS QLD 4870

PO Box 1619
TOWNSVILLE QLD 4810

Email Enquiries

General Enquiries: info@tcmstrata.com
Account Enquiries: accounts@tcmstrata.com
Supplier Invoice Submissions: invoices@tcmstrata.com

Emergency Contacts

In case of a life threatening emergency, please call Fire, Police or Ambulance on 000.

For noise you believe is excessive, please call Cairns Police on 07 4030 7000 or your local police number.

For power line issues, please contact Ergon Energy on 13 16 70.

After Hour Trade Emergencies

For plumbing - call FNQ Plumbing on 0487 919 698.

For fire alarms and equipment - call Northern Fire Systems on 07 4041 3322.

For a locksmith - call Tom Cowles Locksmiths on 07 4031 1667.

For electricians - please use those available 24hrs at your location.

Emergency Repairs That May be Subject to an Insurance Claim

For emergency repairs that may be subject to an insurance claim, please contact John Lyng Group (for clients represented by Direct Insurance Brokers only)

Phone 1300 218 992 or email brokerresponse@johnslyng.com.au.

They offer a 24 hour Emergency Broker Response Service as a part of their Catastrophe Event Programme. They can assist with emergency repairs or claim lodgement.

When utilising the services of Johns Lyng Group certain information must be provided to the operator when logging a job:

  •    Building Name
  •    CTS number  
  •    Policy Number
  •    Owner Details
  •    Address – Unit Number
  •    Description of the damage

All Other After Hour Emergencies

Please call TCMStrata's after hours mobile service on 0417 727 431

Please note that callout charges apply for the use of this service.

Any associated costs will be borne by the caller and would require recovery from the Body Corporate (if applicable), which will occur promptly according to the arrangements your building has with Lot owners and Tenants.

 

TCMRentals

Are you looking for a Property Manager who has a close and proactive working relationship with your Body Corporate Manager?

Please contact TCMRentals for a free competitive quote.

Contact: Ben Lee-Long
Address: Level 3 / Cairns Central Plaza,
58-62 McLeod Street, Cairns QLD 4870
Email: rentals@tcmrentals.com.au
Phone: (07) 4030 0222
Mobile: 0428 122 822
Fax: (07) 4031 5762

Or visit the website for more information: www.tcmrentals.com.au

 


SCA Queensland
Our staff are proud members of Strata Community Australia with all Portfolio Managers being Accredited or Certified Strata Community Managers.